When you're invited to Rivvi, you'll receive an email with your username and temporary password. Use these to log in at auth.rivvi.ai, then you'll create a new password and set up two-factor authentication (2FA) with an authenticator app.

Note

Two-factor authentication (2FA) is required for all Rivvi users to ensure the security of patient data and maintain HIPAA compliance.

Make sure you have:

Tip

Can't find your invitation email? Check your spam or junk folder. Still missing it? Contact your organization admin to resend the invitation. You can also request a new invitation through the Help Center or by contacting your IT department.

Check your email inbox for your Rivvi invitation. The email will contain three critical pieces of information you'll need to complete your first login:

The invitation email is typically sent from noreply@rivvi.ai with the subject line: "Welcome to Rivvi - Your Account is Ready"

[IMAGE: Screenshot of Rivvi invitation email showing username, temporary password, and login button]

If you don't see the invitation email within 15 minutes of being added to the system:

You have two options to access the login page:

Option 1: Use the email link (Recommended)

Click the Go to Rivvi button in your invitation email. This will automatically direct you to the secure login page.

Option 2: Navigate manually

Open your web browser and visit:

[IMAGE: Rivvi login page with auth.rivvi.ai URL highlighted in browser address bar]

Important: Security Notice

Always verify you're on auth.rivvi.ai - not app.rivvi.ai - when entering your credentials. The login happens on the auth subdomain for security reasons. This separation helps protect your credentials from phishing attempts and ensures you're connecting to Rivvi's authenticated servers.

Look for the padlock icon 🔒 in your browser's address bar to confirm the connection is secure.

Rivvi supports the latest versions of:

For the best experience and security, we recommend keeping your browser up to date.

Now you'll use the credentials from your invitation email to log in for the first time.

[IMAGE: Login form with username and password fields filled in, Sign In button highlighted]

Tip

Passwords are case-sensitive and must be entered exactly as shown in your invitation email. If you're having trouble, try copying and pasting directly from the email to avoid typos. Make sure there are no extra spaces before or after the password.

Your temporary password is automatically generated by Rivvi's security system and is:

After signing in with your temporary password, you'll immediately be prompted to create a new, permanent password. This is a required step and cannot be skipped.

Your password is your first line of defense in protecting sensitive healthcare data. Rivvi enforces strict password requirements to maintain HIPAA compliance and protect patient information.

[IMAGE: Create new password screen with password requirements checklist visible]

Your new password must meet these security requirements:

Example of a strong password: Rivvi2025!Health

Examples of weak passwords to avoid:

As you type, Rivvi displays a real-time password strength indicator:

Tip: Using a Password Manager

We strongly recommend using a password manager to generate and store your Rivvi password. Popular options include:

Password managers help you create strong, unique passwords and remember them securely.

Important: Password Security

Never reuse passwords from other accounts. Healthcare data security depends on strong, unique passwords. A compromised password from a data breach on another service could put patient data at risk if reused for Rivvi.

According to HIPAA requirements, healthcare organizations must implement technical safeguards to protect electronic protected health information (ePHI). Your strong, unique password is a critical part of this protection.

For security purposes, Rivvi passwords expire every 90 days. You'll receive email reminders:

You can change your password at any time through Settings → Security → Change Password.

Two-factor authentication (2FA) is required for all Rivvi users. You'll set this up immediately after creating your new password. This additional security layer ensures that even if your password is compromised, unauthorized users cannot access your account.

2FA adds an extra layer of security by requiring two forms of verification:

This means that even if someone steals your password, they cannot log in without also having physical access to your authenticated device.

[IMAGE: Diagram showing two-factor authentication flow: Password + Authenticator Code = Secure Access]

Rivvi works with any TOTP (Time-based One-Time Password) authenticator app. Choose one that best fits your needs:

Note

SMS-based 2FA is not supported for security reasons. SMS messages can be intercepted and are not considered secure enough for protecting healthcare data. You must use an authenticator app.

SMS-based two-factor authentication has several vulnerabilities:

If you haven't already installed an authenticator app, follow these steps:

For iOS:

For Android:

Once you have your authenticator app installed and ready:

[IMAGE: Split-screen showing Rivvi QR code on left and authenticator app scanning it on right]

Tip: Can't Scan the QR Code?

If you can't scan the QR code (due to camera issues, lighting problems, or using the same device for both):

After entering your first code successfully, Rivvi will confirm that 2FA is enabled. You'll see:

[IMAGE: Successful 2FA setup confirmation screen with green checkmark]

This is a critical step that many users skip. Do not skip this step.

After enabling 2FA, Rivvi will display 10 unique backup codes. Each code can be used once to log in if you lose access to your authenticator app.

Critical: Backup Codes

If you lose both your authenticator app AND your backup codes, you will be completely locked out of your account. Your administrator will need to manually reset your account, which can take 24-48 hours and may require identity verification.

This is your only opportunity to save these codes during setup. They will not be shown again.

Option 1: Download as a file (Recommended)

Option 2: Print them

Option 3: Store in your password manager

Option 4: Write them down manually

[IMAGE: Backup codes display screen showing 10 unique codes with download, print, and copy buttons]

Each backup code consists of:

Example format: A7K9-M2P4-X1Q3

Use a backup code when:

After using a backup code, immediately set up 2FA on your current device or you'll need to use another backup code next time.

You can manage your authenticated devices at any time:

Congratulations! After setting up 2FA, you're now logged in to Rivvi for the first time.

[IMAGE: Rivvi dashboard welcome screen with onboarding checklist]

You'll land on your Dashboard, which serves as your command center in Rivvi. Here's what you'll see:

Campaign Overview

Task Management

Quick Actions

Navigation Menu

Your dashboard will display an onboarding checklist to help you get started:

Click on any uncompleted item to continue your setup.

Now that your account is fully configured, every time you log in to Rivvi after this first time, you'll need three things:

[IMAGE: Standard login flow diagram showing three-step process]

Note

The 6-digit code changes every 30 seconds. If a code doesn't work, wait for a new code to appear and try again. Each code is only valid during its 30-second window.

To reduce the frequency of 2FA challenges on trusted devices, you can select "Remember this device for 30 days" during login. When enabled:

Important: Public Computers

Never select "Remember this device" on public, shared, or work computers. Always require full 2FA authentication on devices others might access.

For security, Rivvi automatically logs you out after:

You'll receive a warning 2 minutes before automatic logout, giving you the option to extend your session.

Rivvi stores your session locally in your browser. This means:

If you've lost your phone, deleted your authenticator app, or got a new device, you can still log in using your backup codes.

Using a backup code:

After logging in with a backup code:

Important

Each backup code can only be used once. After using it, that code becomes invalid. If you run out of backup codes, you can generate new ones from your Security settings.

If you lost your backup codes too:

Contact your organization administrator or IT support team. They can:

No. SMS-based two-factor authentication is not supported in Rivvi.

Why SMS is not allowed:

Security vulnerabilities:

Regulatory compliance:

Alternative if you don't have a smartphone:

There are several reasons why your temporary password might not work:

Common issues and solutions:

Still not working?

Contact your organization administrator to:

No. Two-factor authentication setup cannot be skipped or postponed.

Why 2FA is mandatory:

The 2FA setup is part of the first-login flow and must be completed before you can access Rivvi's features.

If you're having trouble with 2FA:

You can be logged in to Rivvi on multiple devices simultaneously. Rivvi supports concurrent sessions across different devices and browsers.

How multi-device access works:

Viewing active sessions:

[IMAGE: Active sessions screen showing list of logged-in devices with "Sign Out" buttons]

Maximum concurrent sessions:

Security Best Practice

Regularly review your active sessions and terminate any you don't recognize. If you see suspicious activity, immediately:

Creating a bookmark ensures you always access Rivvi's legitimate login page and helps protect against phishing attempts.

Correct URL to bookmark:

Do NOT bookmark:

Creating a bookmark:

Chrome:

Firefox:

Safari:

Edge:

Security Tip: Recognizing Phishing

Always verify you're on the legitimate Rivvi login page:

This error appears when your username or password doesn't match what's in Rivvi's system.

Step-by-step troubleshooting:

Still getting this error?

Your account may be:

Contact your IT support team with:

The 2FA code from your authenticator app isn't being accepted.

Why this happens:

The most common cause is time synchronization issues. Authenticator apps generate codes based on the current time, and if your phone's clock doesn't match Rivvi's servers, the codes won't work.

Immediate solutions:

Still not working?

Preventing this issue:

Unable to scan the QR code during 2FA setup can happen for several reasons.

Common causes and solutions:

Alternative: Manual Entry

Every QR code has a text version you can enter manually:

[IMAGE: Manual entry screen showing setup key field and account configuration options]

Browser-specific issues:

Your account automatically locks after multiple failed login attempts to protect against unauthorized access.

Lock triggers:

During lockout:

You'll see a message like:

What to do:

If locked after 15 failed attempts:

Your account requires administrator intervention to unlock:

Response time:

Preventing account lockouts:

Security Note

Account lockouts are a security feature, not a bug. They prevent brute-force attacks where hackers try thousands of password combinations. While inconvenient, they protect your account and patient data.

Now that you're successfully logged in to Rivvi, here's your recommended path forward:

Add your personal information and preferences to make your Rivvi experience more personalized.

Why it matters:

What to add:

📄 Complete your profile →

Take a guided tour of Rivvi's main features and navigation.

You'll learn:

This 10-minute tour will save you hours of confusion later.

📄 Understand the Rivvi interface →

Control how and when Rivvi communicates with you.

Notification types:

Delivery methods:

📄 Set your notification preferences →

Jump right in and create a simple campaign to see how Rivvi works.

Follow our beginner-friendly guide:

Perfect for learning the basics in a low-risk environment.

📄 Quick start: Create your first campaign →

Video Tutorials

Documentation

Training

If you're having trouble logging in or with any aspect of Rivvi setup:

Live Chat Support

Email Support

Phone Support

Emergency After-Hours Support

Having this information ready will help us resolve your issue faster:

Account Information:

Technical Details:

What You've Tried:

Before contacting support, check if your question is answered in:

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Last updated: October 9, 2025 Article ID: 12548794